Fetch Package Delivery (Fetch), the leader in off-site package management for apartment communities, recently announced significant expansion plans and new product launches, including the nationwide expansion of Fetch Storage in 2024, followed by Fetch Market in 2025.
Fetch has experienced substantial growth in recent years, now partnering with more than 1,200 communities comprising nearly 400,000 residential units. Over the last three years, Fetch has tripled its revenue, reflecting the growing trust and preference communities have for the Fetch service.
The company serves 36 of the NMHC Top 50 management companies, 8 of the top 10 developers, and many of the largest ownership groups in the US Fetch’s network of 40 facilities nationwide supports its robust logistics and service delivery infrastructure.
In recent years, Fetch has expanded into student housing, partnering with eight of the top 10 student housing managers. The company’s commitment to excellence is reflected in a year-to-date customer satisfaction (CSAT) score of 98%, highlighting the positive feedback from student housing residents who appreciate its reliable service.
Looking ahead to Fall 2025, Fetch plans to expand into key college markets such as Athens, Tallahassee, Fayetteville, College Station and Tucson.
“Fetch has always been about solving real problems for apartment communities,” says Michael Patton, CEO of Fetch. “With this expansion, we’re continuing to meet the growing demand for space and convenience, ensuring residents and property managers benefit from a more efficient, accessible, and reliable service.”
Fetch has achieved a 99% same-day availability rate and a 97% on-time delivery rate over the last two years while delivering 21 million packages. This achievement underscores Fetch’s commitment to quality through sustainable unit economics enabled by technology deployments and operational efficiencies. Almost 90% of its facilities across the country operate profitably, and the company is on track to achieve overall profitability in the first half of 2025.
Key highlights of Fetch’s expansion and innovation include:
- Launch of Fetch storage: Currently available in Seattle, Washington DC, and Houston, with continued market expansion throughout 2024. This on-demand, micro-storage solution addresses space constraints for communities and provides residents with a more convenient solution than self-storage.
- Launch of Fetch market: Launching in Austin with a limited release in Q4, with national expansion throughout 2025. This service will offer residents convenient delivery of everyday essentials, snacks, and drinks via the existing mobile app and delivery service.
- Advanced PMS integrations: Fetch is developing seamless integrations with leading property management systems, streamlining the process for property managers to offer Fetch services.
- Strong financial outlook: Fetch’s strong financial performance, driven by operational excellence, positions the company for continued growth and profitability.
“This expansion marks a significant evolution in our service model,” says Austin Wagner, VP of Product at Fetch. “We’re able to leverage our existing infrastructure and core competencies to offer uniquely valuable services to Fetch residents that can drastically improve what it’s like to be a renter day to day.”
As Fetch continues to evolve from a package-delivery-only provider to a comprehensive solutions partner for multifamily operators, the company is in discussions with enterprise clients for additional onsite services that leverage its established infrastructure, technology, and delivery network.
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Source: Fetch
